UltraGuard Pool Resurfacing

Click Here to “Meet the Smurfs” 

I made the mistake of using National Pool Paint 6 years ago when I first needed to paint my pool. The paint failed into the second year with a chalky blue residue. I sent National Pool Paint pictures and made several phone calls without a response. Finally I went in person to their store/warehouse and they replaced the paint admitting that it failed. I used the paint again and this time it failed before the end of the summer. The paint chalked and left everyone with blue residue on their skin. It was so embarrassing to throw a party and then try to explain to people why their children looked like smurfs. I was beside myself until I learned about Ultraguard. I was impressed by the testimonials and when I called to inquire about the product I spoke to the CEO Ken directly. It didn’t stop there either before every step of the preparation Ken was on the phone with me making sure I knew exactly what to do. Ultraguard allowed me and my family to enjoy our pool the way it was meant to be enjoyed

Sincerely,

Travis Canning

HERE ARE OUR EMAILS  

July 22, 2007Dear Sir,
As of this date you have not responded to the ULTRAGUARD CHALLENGE. We would like to know if any certified testing bureau has ever tested your Aquaguard and Pool Bright? If it has been tested we will take down our entire report on your product providing it shows 100% solids.

Please respond to this letter by August 22, 2007

Ken Bankoff
President of UltraGuard

February 18, 2006

Dear Sir,
I am sure you are now aware of the ULTRAGUARD CHALLENGE on our website. I would like to extend this challenge to your Pool Bright and Aquarguard manufactured by Aquatic Technologies. You now have the opportunity by testing your products to prove your claims of the specifications noted on your website.

These specifications tested by Sherry Laboratories will certify and attest to all the psi’s, solids and your claim of not having solvents in your mix.

I would appreciate a response no later than February 27, 2006Sincerely, Ken Bankoff

This is in response to the email posted below.

It is not just National Paint that will fail in this manner but all paints will fail in 2-3 years. You would need class action law suits against all paint manufactures and this will never happen because they are smart enough not to guarantee their product.

The email reads as follows…

From: DICKIE MAHAN <smahan212@sbcglobal.net>
To: info@poolrestoration.com
Subject: Grievance #3
Date: Fri, 30 May 2008 16:32:55 +0000

i saw in this e-mail that there is a class action suit being filed against National Paint in New Jersey. Can you get me more info on that or a contact address? As I have conciderable damage with pictures, due to their product as well. My second coat peeled off in very big pieces, and is now sitting in two trash bags and have similar dealings with this “customer service” dept. I am concidering filing my own suit here in Texas.

Thanx for any help,

dick mahan

E-mail from David Cohen
I have searched the different epoxy coatings on the internet. They all claim that their coatings will last 7 to 8 years. They also claim the epoxy won’t flake or blister. What makes UltraGuard superior to theirs?

My reply (Ken)
What other manufactures say about their epoxy coating lasting 7 or 8 years is TRUE. Moving water in time will wear down any paint coating including ours.What other manufactures say about their epoxy coating not flaking or blistering is also TRUE. All epoxy coatings have a very high psi adhesion.

What the paint manufactures Don’t tell you
1.     Their paints will chalk shortly after application.
2.     Pool water becomes cloudy
3.     Pool filter needs to be backwashed more often
4.     Swimmers come out of the pool looking like smurfs

Click Here for additional info and smurf pictures and statements from smurfs.

With UltraGuard you prep your pool one time and never again. UltraGuard is guaranteed never to chalk.

Here is a Powerful Email from one of you…

From: Dan <dan@vector13.com>
To: info@poolrestoration.com
Subject: Big Mistake
Date: Mon, 17 Mar 2008 15:59:41 +0000

Dear Sir - I contacted you last year while researching which epoxy
product to use to refinish my gunite pool. In hindsight, I realize
your response was 100% correct. I should have listen to your expert
advice. Your advice was to skim coat the pool with cement to fill the
holes, then apply the epoxy product.

Foolishly, I listened to the customer service people at Olympic who
proposed an easier solution because they had a “better” product. I
sent them pictures and explained in detail the condition of my pool
and they said their product would work. I followed their prep and
application instructions to the letter and checked in with them
throughout the process.

I ended up with a pool coating that still has deep holes - see links
below.

http://www.vector13.com/pool/IMG_0238.JPG
http://www.vector13.com/pool/IMG_0237.JPG  

Olympic’s response after I invested thousands of dollars in materials and labor - “…you’ll just have to live with it.” It was a
mistake to trust them. If you have any thoughts or products that could help fix this I would greatly appreciate hearing from you. Feel free to use this email as a testimonial.Thank you for your consideration.

Regards,
Dan Nemmers
Moorestown, New Jersey

One of my customers let me know today that Aquatic Technologies has received negative feedback on The RipOff Report. Aquatic technologies manufactures a product called AquaGuard. Do not be misled. Although this product sounds similar to ours in name, IT IS NOT SIMILAR! 

I have posted the actual link to the article here: http://www.ripoffreport.com/reports/0/264/RipOff0264609.htm  

I am often asked to give my opinion of the competition. Obviously, I believe that UltraGuard is a superior pruduct, but today I want to explain why. I have offered my competition the opportunity to prove me wrong and show that they have a better product through the UltraGuard Challenge.

UltraGuard Challenge
We challenge any manufacturer of pool paint to jointly do comparative testing at an accepted independent lab. The loser pays for testing costs and the winner may use the test results in their advertising. I am so confident in the product that if another product can out-test UltraGuard I will gladly abandon UltraGuard for that product. To date no one has excepted our challenge, so I took it on myself to have their products tested.

Here are the results of our tesing of Aquaguard and Pool-Bright (http://www.poolrestoration.com/challenge7-30-07.html)

Our Challenge is open to all…Waiting

Here are the Basic instructions for Prepping a gunite, plaster or marcite pool for UltraGuard Swimming Pool Resuirfacing

Step one - Wash the pool with Tri-sodium Phosphate (TSP)
Every pool must firsrt be scrubbed with TSP. This product can be bought at Home Depot and is now available in liquid form. The TSP should be applied in 15 to 20 foot sections and immediately rinsed after each section. Do not permit mixture to dry on the wall.
A pump should be kept at the bottom drain to evacuate the liquids at all times.

Step two - Acid wash the pool
The acid washing causes etching of the pool. Depending upon the hardness of your water the acid content will very. First add water to a 5-gallon plastic pail then add the acid according to directions that are on acid container. Always wear gloves and goggles.
Pour acid solution onto the walls in sections by walking around the top of your pool. When the bubbling stops rinse immediately. Do not permit the solution to dry on the wall. When the walls are completed then do the floor.

Step three – Wash the pool again
Immediately after the acid wash, the pool must be scrubbed once again with the TSP, which will neutralize the acid. The TSP and acid will act as a barrier if the pool is not washed down 100%.

These are basic instructions that are given by DYI companies but are not always 100% effective. This could cause future failure of any pool coating. Every pool is different in prep. That is why we speak to every one of our customers prior to applying the UltraGuard. We have additional instructions that are PROPRIETARY and are given to you when you place your order. Call or email me for more info info@poolrestoration.com

Here are the Basic instructions for Prepping a concrete pool that has been painted.

Before your begin, the first thing you must do is find out if you have a rubber based paint. Take a slither of you paint to a paint store to be tested. If they don’t have the time to do this for you, buy MEK in the solvent department. Place the sliver of paint in a glass with the MEK and let sit for 4-5 hours. If the chemistry of the paint changes in any way, slippery, slimy or starts to dissolve, it is a rubber-based paint. If there is no change the UltraGuard primer bond coat will be used.

Step one - Wash the pool with Tri-sodium Phosphate (TSP)
Every pool must firsrt be scrubbed with TSP. This product can be bought at Home Depot and is now available in liquid form. The TSP should be applied in 15 to 20 foot sections and immediately rinsed after each section. Do not permit mixture to dry on the wall.
A pump should be kept at the bottom drain to evacuate the liquids at all times.

Step two - Acid wash the pool
The acid washing causes etching of the pool. Depending upon the hardness of your water the acid content will very. First add water to a 5-gallon plastic pail then add the acid according to directions that are on acid container. Always wear gloves and goggles.
Pour acid solution onto the walls in sections by walking around the top of your pool. When the bubbling stops rinse immediately. Do not permit the solution to dry on the wall. When the walls are completed then do the floor.

Step three – Wash the pool again
Immediately after the acid wash, the pool must be scrubbed once again with the TSP, which will neutralize the acid. The TSP and acid will act as a barrier if the pool is not washed down 100%.

Step four – Sanding the pool
The entire pool must be lightly sanded with a 36-grit sanding pad on a small hand grinder with a fiberglass-backing pad. This can be bought at the tool corral at Home Depot.
The pool must be clean and dust free prior to the primer bond coat.

These are basic instructions that are given by DYI companies but are not always 100% effective. This could cause future failure of any pool coating. Every pool is different in prep. That is why we speak to every one of our customers prior to applying the UltraGuard. We consider these additional instructions as proprietary, so feel free to call or email me at info@poolrestoration.com

Many people are surprised to see how good our warranty is, and sometimes they are sceptical about it. I wanted to take this opportunity to lay our the specifics of the warranty.

Length of Warranty
UltraGuard 3000 has a 3-year warranty
• Must Use Bond Coat
• Must Use Concrete Sealer
• 6-7 Year Longevity

Ultraguard 6000  has a 7-year warranty with 1 coat
• Must Use Bond Coat
• Must Use Concrete Sealer
• 10-13 Year Longevity

Ultraguard 6000 with 2 coats has a 15-year warranty
• Must Use 2 Coats
• Must Use Bond Coat
• Must Use Concrete Sealer
• 20 Year Longevity

Stipulations of Warranty
These are the only stipulations of the warranty…

(1) Homeowner must call for control number at time of prep, primer bond coat and top color coat. If any failures should occur in the future a control number must be provided at time of claim. (No Control Number Voids Warranty)

(2) UltraGuard can not be held responsible for water replacement or labor

Warranty Questions? Feel free to ask on this blog